Why is my payment being declined?
Payment declines
Transactions can be declined for a number of reasons. Below are some of the most common issues that we see and potential solutions. If you attempt all of the solutions provided and still have issues, please contact our support team for assistance.
Incorrect billing information
The most common cause of a payment decline is incorrect billing information.
Solution 1: Make sure the billing address is correct during checkout
Please refer to this article on how to properly update your billing address during checkout.
Failing to click the Update button will result in a failed checkoutSolution 2: Verify billing address with with issuing bank
If the address on file with your bank isn't the same as what is being entered during checkout, the payment will be declined by our system.
Other merchants may accept partial addresses while our system is more strict for security purposes
Insufficient funds
If there are not enough funds in the account, the transaction will be declined.
Solution: Verify with the issuing bank
Contact the issuing bank to verify that there are enough funds in the account to complete your transaction.
Other issues
Some banks will decline transactions if they suspect that your card is at risk. This could because you are charging an abnormally large transaction or because you are charging to an unfamiliar vendor.
Solution: Verify with the issuing bank
Contact the issuing bank to verify the issue. You may need to manually approve the transaction before they allow the transaction to be placed.
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