How to update the billing address on checkout
For orders that will be shipped to an address that is different than the billing address, follow the below steps
- On the Shipping section of the checkout page:
- Enter the shipping address
- Choose shipping method
- Click on the Next button
- On the Review & Payments section of the checkout page:
- Verify your address, if necessary
- Select the Credit/Debit Card payment method
- Uncheck the box next to My billing and shipping address are the same
- Enter the new information for the billing address
- Click on the Update button after the Phone Number field
- Continue with the rest of the checkout process

Failing to click the Update button will result in a failed checkout
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What payment methods are accepted?
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept PayPal.
Can I change the shipping address after an order has been placed?
For change of shipping address, please call us directly at 440-914-0530 as soon as possible. If the order has already been processed, we may not be able to change the shipping address.